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Terms of Service

Last updated: July 28, 2026

1. Agreement to These Terms

These Terms of Service ("Terms") are a binding agreement between you and Respondyr LLC, a Colorado limited liability company ("Respondyr," "we," "us," "our"). By creating an account, checking a box that references these Terms, starting a trial or subscription, or using any part of the Service, you agree to these Terms. If you use the Service on behalf of a business, you represent that you have authority to bind that business, and "you" includes that business. If you have a separately signed written agreement with us (for example, a Fleet contract), that agreement controls where it conflicts with these Terms.

2. Description of Service

Respondyr provides AI-powered reputation and customer-communication software for businesses (the "Service"). These Terms cover every Respondyr product and feature you use, including features we add later, unless a feature ships with its own supplemental terms. The Service includes, depending on your plan and account configuration:

  • Review management: syncing reviews from your connected Google Business Profile, AI-drafted responses tuned to your brand voice, approval workflows, and publishing approved responses on your behalf.
  • Review requests: links, QR codes, and tools for asking your customers for reviews.
  • Local visibility reports: scans of how your business appears in local search results, visibility reports, and keyword tracking.
  • Profile suggestions: AI-generated suggestions for improving your business profile. These are recommendations only; we do not edit your business profile listing through these features, and you decide what, if anything, to implement.
  • Reputation Defense: screening reviews for likely violations of the review platform's content policies and assisting you in flagging them to the platform.
  • Notifications and approvals: SMS and email alerts and approval flows.
  • Messaging and inbox features: tools that help you capture and respond to customer inquiries, where enabled for your account.
  • Related dashboards, reports, integrations, and support channels.

3. Eligibility

You must be at least 18 years old and authorized to manage the business and any business profile you connect to the Service. By subscribing, you represent that you have the authority to grant us access to the listing and to publish review responses on behalf of the business.

4. Account and Authorization

  • You connect your Google Business Profile via OAuth 2.0. You are responsible for maintaining the security of your Google account credentials and your Respondyr account.
  • You may revoke our OAuth access at any time via your Google account settings or by contacting us. Revoking access will stop our ability to read reviews and post responses.
  • Maintaining the connection: Google may revoke or expire our authorization at any time (for example, after a password change, a security event, exceeding Google's per-account token limits, or a period of inactivity), and you may revoke it yourself. While disconnected, new reviews cannot be captured or responded to. We will alert you by email and in the app when reconnection is required, and you are responsible for promptly reconnecting your Google Business Profile when alerted. Respondyr is not liable for reviews that go uncaptured or unanswered while your connection is disconnected and awaiting your reconnection.
  • You are responsible for ensuring the business profile information is accurate and that you have the right to manage the listing.
  • You are responsible for all activity under your account, including activity by team members you invite.

5. AI-Generated Content

  • Review responses, drafts, suggestions, and similar outputs are generated by artificial intelligence. While we tune the AI to your brand voice and response rules, AI-generated content may contain errors, inaccuracies, or content that does not match your intent.
  • You are ultimately responsible for all content published to your business profile or sent to your customers through the Service, including AI-generated content.
  • Approval mode: We offer an approval mode where you review and approve each response before it is posted. This is enabled by default. For regulated industries (healthcare, legal, and similar), approval mode is enabled by default for all star ratings. You may enable auto-posting at your own discretion, and if you do, you accept full responsibility for any auto-posted content.
  • We do not guarantee that the Service will improve your search rankings, star rating, review volume, response rates, or revenue. Results vary.

6. Advisory Features; No Professional Advice

Visibility reports, rank scans, profile suggestions, review insights, and similar outputs ("Advisory Features") are informational only. You choose whether to act on them, and implementing any suggestion is your decision and your responsibility. We do not guarantee that any suggestion, if implemented, will produce any particular outcome. Advisory Features and all other parts of the Service are not legal, medical, financial, tax, or other professional advice. If you need professional advice, consult a licensed professional.

7. Reputation Defense and Review Flagging

  • Reputation Defense identifies reviews that may violate the review platform's content policies and helps you submit flags to the platform. Flags are submitted at your direction.
  • Only the review platform (for example, Google) decides whether a review is removed. We do not guarantee that any flagged review will be removed, and we are not liable for the platform's decisions, response times, or policy changes.
  • The feature is designed for reviews that plausibly violate platform policy. It is not a tool for suppressing honest negative feedback, and you agree not to use it that way.

8. Third-Party Platforms and Service Availability

  • The Service depends on third-party platforms and providers, including Google, AI model providers, telecommunications carriers, and payment processors. Your use of Google Business Profile through the Service remains subject to Google's own terms and policies.
  • We are not responsible for the acts or omissions of third-party platforms, including review removal or retention decisions, listing suspensions, data inaccuracies, API changes, rate limits, or outages.
  • We strive for high availability but do not guarantee uninterrupted or error-free service. We are not liable for service interruptions caused by third-party dependencies or by maintenance, and we may modify or discontinue features with reasonable notice where practical.

9. Text Messages and Notifications

If you enable SMS features, you consent to receive text messages from us at the number you verify. Message and data rates may apply, message frequency varies with your settings and review activity, and delivery depends on carriers and is not guaranteed. Reply STOP to opt out at any time. See our SMS consent policy for details.

10. Subscription and Payment

  • Subscriptions are billed monthly via Stripe.
  • Free trials convert to paid subscriptions at the end of the trial period unless you cancel first.
  • You may cancel at any time. Your subscription remains active through the end of the current billing period.
  • No refunds are issued for partial billing periods.
  • Fleet tier clients may be subject to custom pricing as disclosed at the time of purchase.
  • Prices may change with 30 days' notice. Existing subscriptions are honored at their current rate until the next renewal after the notice period.

11. Acceptable Use

You agree not to use the Service to:

  • Generate or post fake reviews.
  • Violate Google's Terms of Service or Google Business Profile policies.
  • Publish harassing, defamatory, or illegal content.
  • Attempt to manipulate review ratings through fraudulent means.
  • Use the Service for any business you are not authorized to manage.
  • Send messages to people who have not consented to receive them, or otherwise violate telemarketing, anti-spam, or privacy laws.
  • Probe, disrupt, reverse engineer, or resell the Service without our written permission.

We reserve the right to suspend or terminate accounts that violate these Terms.

12. No Protected Health Information; Not a HIPAA Business Associate

Respondyr is a general-purpose review response service. It is not designed for the creation, receipt, maintenance, or transmission of Protected Health Information ("PHI") as that term is defined under the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations ("HIPAA").

  • You agree not to upload, enter, transmit, or otherwise provide PHI to the Service, including in business context fields, response rules, custom instructions, support requests, or any other input.
  • Respondyr is not a "Business Associate" within the meaning of HIPAA and does not enter into Business Associate Agreements. If you are a Covered Entity, you are responsible for ensuring your use of the Service does not transmit PHI to us.
  • Our "Healthcare-aware" response features are product quality features intended to reduce the likelihood that an AI-generated reply references specific treatments, conditions, or patient details. They are not a compliance guarantee, a substitute for your own HIPAA program, or an endorsement that the Service is appropriate for processing PHI.
  • Google reviews and review content posted publicly by reviewers on your Google Business Profile are public content authored by the reviewer. Your use of the Service to respond to such reviews remains subject to your own legal and regulatory obligations, including HIPAA where applicable.
  • If we discover PHI in your use of the Service, we may remove it, suspend the affected workflow, or terminate the account.

13. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which describes in detail the Google user data we access, how we use it, and how to revoke our access. Our use of and transfer to any other app of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

14. Intellectual Property; Your Content; Feedback

  • AI-generated review responses posted to your business profile are your content once published. The Service platform, software, algorithms, branding, and documentation remain the intellectual property of Respondyr LLC.
  • You grant us the rights needed to operate the Service for you: to access, process, store, and transmit your content (business information, brand voice settings, reviews, responses, and messages) in order to provide, secure, and improve the Service.
  • If you send us feedback or suggestions, we may use them without restriction or obligation to you.

15. Beta and Preview Features

We may offer features labeled beta, preview, pilot, or early access. These are provided for evaluation, may change or be discontinued at any time without notice, and are provided "as is" without any warranty or commitment, notwithstanding anything else in these Terms.

16. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, RESPONDYR DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT AI-GENERATED CONTENT WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR YOUR PURPOSES, OR THAT ANY RESULT WILL BE ACHIEVED, INCLUDING SEARCH RANKINGS, STAR RATINGS, REVIEW VOLUME, REVIEW REMOVAL, CUSTOMER RESPONSES, OR REVENUE.

Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you. In that case, warranties are disclaimed to the fullest extent permitted by law.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER RESPONDYR LLC NOR ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, OR CONTRACTORS (TOGETHER, THE "RESPONDYR PARTIES") WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE TOTAL AGGREGATE LIABILITY OF THE RESPONDYR PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, REGARDLESS OF THE FORM OF ACTION (WHETHER IN CONTRACT, TORT INCLUDING NEGLIGENCE, STRICT LIABILITY, STATUTE, OR OTHERWISE), IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT FIRST GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100). THE EXISTENCE OF MULTIPLE CLAIMS WILL NOT ENLARGE THIS LIMIT. THESE LIMITATIONS APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Some jurisdictions do not allow the limitation of certain damages, so parts of this section may not apply to you. In that case, liability is limited to the fullest extent permitted by law.

18. Indemnification

You agree to indemnify, defend, and hold harmless the Respondyr Parties from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from: your use of the Service; your violation of these Terms; your violation of any law or the rights of a third party; content published to your business profile or sent to your customers through the Service; or the business information, instructions, and settings you provide to the Service.

19. Termination

Either party may terminate this agreement at any time. You may cancel your subscription through your account or by contacting us. We may suspend or terminate your account if you violate these Terms. Upon termination, we will stop posting responses and delete your data within 90 days per our Privacy Policy. Sections that by their nature should survive termination (including Sections 14 and 16 through 21) survive.

20. Governing Law; Disputes; Class Action and Jury Waiver

  • These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law rules.
  • Before filing a claim, you agree to first contact us at the address in Section 22 and give us 30 days to try to resolve the dispute informally.
  • Any dispute that is not resolved informally shall be resolved exclusively in the state or federal courts located in or serving Montrose County, Colorado, and you consent to personal jurisdiction and venue there.
  • TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL AND ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR OTHER REPRESENTATIVE PROCEEDING. CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY.
  • Except where prohibited by law, any claim arising out of or relating to the Service or these Terms must be filed within one year after the claim accrues, or it is permanently barred.

21. Changes to These Terms; Miscellaneous

  • We may update these Terms from time to time. Each version is identified by its "Last updated" date. Material changes will be communicated via email or through the Service, and continued use after changes constitutes acceptance.
  • These Terms, together with our Privacy Policy and any supplemental terms we present for specific features, are the entire agreement between you and Respondyr regarding the Service.
  • If any provision of these Terms is found unenforceable, it will be modified to the minimum extent necessary, and the rest of the Terms remain in effect.
  • Our failure to enforce a provision is not a waiver of it.
  • You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
  • We are not liable for delays or failures caused by events beyond our reasonable control.
  • These Terms do not create any third-party beneficiary rights, except that the Respondyr Parties may enforce Sections 17 and 18.

22. Contact

Questions about these Terms? Email us at privacy@respondyr.com.