Terms of Service

Last updated: May 27, 2026

1. Description of Service

Respondyr LLC, a Colorado limited liability company ("Respondyr," "we," "us," "our"), provides AI-powered Google review response management. The Respondyr service reads your Google Business Profile reviews, generates personalized responses using artificial intelligence, and publishes those responses on your behalf. We also provide weekly intelligence reports on review sentiment, velocity, and competitor activity.

2. Eligibility

You must be at least 18 years old and authorized to manage the Google Business Profile you connect to our service. By subscribing, you represent that you have the authority to grant us access to the listing and to publish review responses on behalf of the business.

3. Account and Authorization

  • You connect your Google Business Profile via OAuth 2.0. You are responsible for maintaining the security of your Google account credentials.
  • You may revoke our OAuth access at any time via your Google account settings or by contacting us. Revoking access will stop our ability to read reviews and post responses.
  • You are responsible for ensuring the Google Business Profile information is accurate and that you have the right to manage the listing.

4. AI-Generated Content

  • Review responses are generated by artificial intelligence. While we tune the AI to your brand voice and response rules, AI-generated content may occasionally contain errors, inaccuracies, or responses that don't fully match your intent.
  • You are ultimately responsible for all content published on your Google Business Profile, including AI-generated responses.
  • Approval mode: We offer an approval mode where you review and approve each response before it is posted. This is enabled by default during onboarding and can be turned on or off at any time. For regulated industries (healthcare, legal, and similar), approval mode is enabled by default for all star ratings. You may disable this at your own discretion, but you accept full responsibility for any auto-posted content.
  • We do not guarantee that our service will improve your Google search rankings, star rating, or review volume. Results vary.

5. Subscription and Payment

  • Subscriptions are billed monthly via Stripe.
  • You may cancel at any time. Your subscription remains active through the end of the current billing period.
  • No refunds are issued for partial billing periods. If you cancel, your subscription remains active through the end of the current billing period.
  • Fleet tier clients may be subject to custom pricing as disclosed at the time of purchase.
  • Prices may change with 30 days' notice. Existing subscriptions are honored at their current rate until the next renewal after the notice period.

6. Acceptable Use

You agree not to use our service to:

  • Generate or post fake reviews.
  • Violate Google's Terms of Service or Google Business Profile policies.
  • Publish harassing, defamatory, or illegal content.
  • Attempt to manipulate review ratings through fraudulent means.
  • Use the service for any business you are not authorized to manage.

We reserve the right to suspend or terminate accounts that violate these terms.

7. No Protected Health Information; Not a HIPAA Business Associate

Respondyr is a general-purpose review response service. It is not designed for the creation, receipt, maintenance, or transmission of Protected Health Information ("PHI") as that term is defined under the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations ("HIPAA").

  • You agree not to upload, enter, transmit, or otherwise provide PHI to the Service, including in business context fields, response rules, custom instructions, support requests, or any other input.
  • Respondyr is not a "Business Associate" within the meaning of HIPAA and does not enter into Business Associate Agreements. If you are a Covered Entity, you are responsible for ensuring your use of the Service does not transmit PHI to us.
  • Our "Healthcare-aware" response features are product quality features intended to reduce the likelihood that an AI-generated reply references specific treatments, conditions, or patient details. They are not a compliance guarantee, a substitute for your own HIPAA program, or an endorsement that the Service is appropriate for processing PHI.
  • Google reviews and review content posted publicly by reviewers on your Google Business Profile are public content authored by the reviewer. Your use of the Service to respond to such reviews remains subject to your own legal and regulatory obligations, including HIPAA where applicable.
  • If we discover PHI in your use of the Service, we may remove it, suspend the affected workflow, or terminate the account.

8. Service Availability

We strive for high availability but do not guarantee uninterrupted service. Our service depends on third-party APIs (Google, AI model providers, payment processors) that may experience outages beyond our control. We are not liable for service interruptions caused by third-party dependencies.

9. Data and Privacy

Your use of the Respondyr service is also governed by our Privacy Policy, which describes in detail the Google user data we access, how we use it, and how to revoke our access. Our use of and transfer to any other app of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

10. Intellectual Property

AI-generated review responses posted to your Google Business Profile are your content once published. Our service platform, algorithms, branding, and documentation remain the intellectual property of Respondyr LLC.

11. Limitation of Liability

To the maximum extent permitted by law, Respondyr LLC's total liability to you for any claims arising from or related to this service is limited to the total amount you have paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits, lost data, or business interruption.

12. Indemnification

You agree to indemnify and hold harmless Respondyr LLC, its members, officers, and contractors from any claims, damages, or expenses arising from your use of the service, your violation of these terms, or content published to your Google Business Profile through our service.

13. Termination

Either party may terminate this agreement at any time. You may cancel your subscription through your account or by contacting us. We may suspend or terminate your account if you violate these terms. Upon termination, we will stop posting responses and delete your data within 90 days per our Privacy Policy.

14. Governing Law

These terms are governed by the laws of the State of Colorado. Any disputes shall be resolved in the courts of Montrose County, Colorado.

15. Changes to These Terms

We may update these terms from time to time. Material changes will be communicated via email or through the service. Continued use after changes constitutes acceptance.

16. Contact

Questions about these terms? Email us at travis@respondyr.com.